How far in advance should I book my move?
We recommend booking as soon as you have a confirmed move date, especially during peak seasons (spring and summer). We do our best to accommodate last-minute moves when possible.

How is pricing calculated?
Moves are charged hourly based on the size of the crew and number of trucks required. A one-time service charge applies, and all pricing is discussed upfront.

Is there a service charge?
Yes. The service charge covers truck use, equipment, furniture protection, fuel, and basic moving supplies.

Do you provide packing services?
Yes. We offer professional packing services and unpacking services.  These services are scheduled on separate dates of the move.  

Will you disassemble and reassemble furniture?
Yes. Our team will disassemble and reassemble standard furniture items as needed.

How do you protect my furniture?
We pad, wrap, and shrink-wrap furniture to ensure care for your belongings.

Are you licensed and insured?
Yes. We are fully licensed and insured.

What type of liability coverage is included?
All professional moving companies in the state of Texas are required to carry basic liability coverage at no additional cost, covering up to $0.60 per pound per item.

What items can’t you move?
We cannot transport hazardous materials such as propane tanks, gasoline, fireworks, chemicals, or perishable food.  We do not move Pool Tables or Jacuzzi/Hot tubs.

What happens if something is damaged?
While damage is rare, claims must be reported promptly so we can assist you through the claims process.

Do I need to be present on move day?
Yes. An authorized adult must be present at both the pickup and delivery locations.

What forms of payment do you accept?
We accept Venmo and credit card-each carry 4% processing fee.  We also accept Zelle and cash, no fee associated with either of those payments.

Can I change or cancel my move?
Yes. Please notify us as soon as possible to discuss any changes or applicable policies. Any changes made within 2 days of the scheduled move date there is a $250 rescheduling/cancellation fee.  

Do I need to empty dresser drawers for the move?
Yes. All dresser drawers must be emptied prior to the move. Keeping drawers full significantly increases the weight of the furniture and can result in damage during handling or transport.