Uh Oh... Did We Do That?

Of course the goal through experience, care, and training is to never damage anything we touch. Unfortunately, accidents happen and they need to be treated quickly and respectfully. We have yet to find a way to describe the mandated damage/dispute process better than excerpts from the Texas Rights and Responsibilities guide.

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Mover’s Liability
All licensed movers have a standard liability of .60 cents per pound article. For example, if a 50 pound television is damaged as a result of a move, the mover is only required to reimburse you $30. (50 lbs. X 0.60 = $30). Moving companies can assume a higher level of liability. Keep in mind that the mover’s limits are not the same as insurance. You, as the shipper, can obtain additional insurance to protect your items. Our goal is always to exceed expectations before and after the move.

Insurance
Some movers may offer to sell you transit insurance, which helps cover loss or damage to your goods, or you can purchase this type of policy from a separate insurance company.  Transit insurance is not regulated by the TxDMV or the Texas Department of Insurance (TDI), so be sure to carefully read the policy to fully understand your coverage and any deductibles.

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Damage Reports/ Disputes
Please send an email to support@firststepmoving.com, if you have any questions about charges, damage to household items or to discuss your moving experience with us. We will work diligently to take care of any concerns as quickly as possible. 

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Texas Rights and Responsibilities' Per TxDMV 

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